• Our warranty lasts for 7 days from the date your order was received, please note if 7 days has gone by since you receive your order, unfortunately, we can't offer you a refund or exchange.

For an eligible return;

1. Your item must be unused and in the same condition that you received it.

2. It must also be in the original packaging.

3. Our free returns are strictly only applicable for any errors or damages caused by us and approved by our quality control team. This includes items not being identical to our product images shown on our website.

4. For sizing matters or other related ssue, any shipping fee back to us will not be covered and will be bared by the customer himself. However, we will be happy to give you a one time exchange for an additional 15% Exchange Fee before proceeding.

5. We highly recommend returning all items using a traceable shipping method, as we will not be held liable for lost packages.

6. Any return or exchange item will have to be approved by us first before we are able to further process your request.

To complete your return, we will require a receipt or proof of purchase such as order number and invoice confirmation number from us that was sent to you when your order was placed. Kindly email us "support@c4factory.com"  to submit your order request and our support team will assist you within 24 hours.

Notice: Do not send your purchase back to our sender's address, we will be sending you a returning address once you reach out to us. A 15% restocking fees will apply for cash refunds, or a full refund on life-time store credits, so you can shop with us again anytime.

Not Accepted: 

1. ltems not in its original condition, has damaged or missing parts for reasons which are not due to our error.

2. ltems which are returned after 7 days of receiving your order.

3. Order/s that has already been processed & shipped right after cancellation is being requested.

Steps to Exchange or Refund:

1. Email your "exchange or refund request" to us and be as detailed as possible while flling in the information.

2. After submission, alw our inspection team up to 48 hours to decide wether or not your order meets our free refund/exchange policy. If disapproved, a 15% exchange fee will be incurred to proceed with your request.

3. Upon approval for any Exchange or Refund, you will have to email us at support@c4factory.com, and we will send you another email to notify you that we have confirmed your request. We will also notify you once your new item/order is being delivered.

*If for any reason you are not satisfied, kindly contact one of our support team from Whatsapp or Instagram to resolve your isue.

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